2. Information We Collect
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A. Data Collected Directly:
We collect information you provide directly to us when you interact with our website or enroll in our programs. This may include:

Personal Information:
Your name, email address, phone number, company name, and job title.
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Payment Information:
If you enroll in a paid program, we collect payment information (e.g., credit card details) through our third-party payment processor, Stripe. We do not store your full payment card information on our servers.
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Course Progress and Engagement Data:
We track your progress through our courses, scores, and interactions with course materials to personalize your learning experience.

We may also use cookies and similar technologies to collect information about how you use our website. This includes:

Log Data:
Information about your browser type, IP address, referring/exit pages, and dates/times of access.

Usage Data:
Information about how you interact with our website, such as the pages you visit, links you click, and the time spent on each page.
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‍B. Data Collected from Third-Party Platforms:
We may also collect information about you from third-party platforms, such as:

Facebook Ads / Meta Ads:
If you are a Facebook user in the United States, we may receive certain information from Facebook about your interactions with our ads, such as which ads you viewed or clicked on.

This information helps us understand the effectiveness of our advertising campaigns and deliver more relevant ads to you.

We do not receive any sensitive personal information from Facebook, and we do not use this information for any purpose other than targeted advertising.

3. How We Use Your Information

We use the information we collect for various purposes, including:
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To Provide and Improve Our Services:
We use your information to deliver the educational and coaching programs you enroll in, process payments, manage your account, and communicate with you about your enrollment and progress. We also use this information to improve our courses, website, and overall user experience.
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To Personalize Your Experience:
We use information like your course progress and engagement data to personalize your learning experience. This may include suggesting relevant content, recommending next steps, and tailoring communications to your interests.
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To Communicate with You:
We may use your email address to send you newsletters, course updates, promotional offers, and other information we think may be of interest to you. You can opt out of these communications at any time.
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To Deliver Targeted Advertising:
We may use information collected from Facebook Ads (for US users only) to deliver targeted advertising on the Facebook platform. This means you may see ads for our programs on Facebook based on your interests and interactions with our ads.
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To Comply with Legal Obligations:
We may use and disclose your information to comply with applicable laws, regulations, legal processes, or government requests.

4. Sharing Your Information

We respect your privacy and will not share your personal information with third parties except in the following limited circumstances:

Service Providers:
We may share your information with trusted third-party service providers who help us deliver our services. For example, we use Stripe to process payments and manage course enrollment. These providers are contractually obligated to protect your information and only use it for the purposes we specify.
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Legal Requirements:
We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
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Business Transfers:
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
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Facebook Ads:
We may share limited information with Facebook for the purpose of delivering targeted advertising to US users. You can review Facebook's Data Policy to learn more about their data practices. We are not responsible for Facebook's data practices.

We will never sell your personal information to any third party.

5. Opt-Out Policy
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We respect your right to control your information. You have the following choices:

‍Email Communications:
‍If you have subscribed to our email newsletter or marketing communications and would like to unsubscribe or opt out, you can do so by following the "unsubscribe" or "opt-out" link included in the emails you receive from us. Alternatively, you can contact us at privacy@justgolauch.com with your request to be removed from our email list. Please allow up to 7-14 business days for your request to be processed. Please note that you may still receive transactional emails (e.g., order confirmations, password resets) even if you unsubscribe from marketing emails.


Cookies and Tracking:
‍Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that if you disable cookies, certain features or functionalities of our website may be affected.


Analytics and Advertising:
‍If you wish to opt out of certain data collection for analytics or advertising purposes, you can often do so through third-party services. We use services like Google Analytics and Facebook/Meta Pixel, and each of these services may have its own opt-out mechanism. You can visit their respective websites and follow their instructions to opt out of data collection and personalized advertising.


Do Not Track Signals:
‍Please note that we do not currently respond to "Do Not Track" signals sent by your browser. We may still collect information for analytics and other purposes as described in our Privacy Policy.


Contact Us:
If you have any questions or concerns about our opt-out policy or would like assistance with opting out of certain data collection, please feel free to contact us at privacy@justgolauch.com, and we will be happy to assist you.


Note:
‍Even if you opt out of certain data collection or marketing communications, we may still collect and use certain data as described in our Privacy Policy, such as data necessary for essential website functionality or compliance with legal obligations.

6. Security

We take the security of your information seriously and implement appropriate measures to protect it. These measures include:
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Secure Servers:
We store your information on secure servers that are protected by firewalls and other security measures.
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Encryption:
We use encryption to protect sensitive information, such as payment card details, during transmission.
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Access Controls:
We limit access to your information to authorized employees who need it to perform their job duties.
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While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy or as required by law.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and, if you have provided us with your email address, we may also notify you by email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Creatorlab LLC
7901 4th St N, STE 300
St. Petersburg, FL
33702

Email:
help@lewismudrich.com